Job Title: Dispute Appointments Development Lead (Fixed Term Contract)

Reporting to: Director of External Affairs 

• Design and implement lean, scalable appointment workflows using CRM as the primary system of record  

• Automate or semi-automate:  

  1. Appointment shortlisting  

  2. Conflict checks  

  3. Panel member searches  

  4. PAC tracking and renewal cycles  

  5. Fee payment/invoicing   

• Replace document-based and manually-driven processes with structured, system-based solutions  

• Ensure all panel member information (CVs, expertise, jurisdictions, languages, sector experience) is captured in individual CRM records and power BI dashboards  

• Lead the development of data-led reporting and dashboards to support presidential and HQ appointments, governance, oversight, reporting, and strategic decision-making  

• Use advanced Excel and Power BI to analyse and visualise appointment, panel, and PAC data.  

• Build and maintain reports and dashboards covering:  

  1. Appointments by scheme, geography, gender, and expertise  

  2. Panel composition, diversity, and capacity  

  3. PAC status, renewal cycles, and expiry risks  

• Create and manage pivot tables, data models, formulas, and structured datasets to replace narrative and manual reporting  

• Translate complex datasets into clear insights, trends, and recommendations for senior stakeholders  

• Ensure data accuracy, integrity, and consistency across CRM, dashboards, and reports  

• Work closely with IT, Finance, Governance, and Membership teams to align data architecture and reporting standards  

• Review existing panels and appointment lists to assess fitness for purpose  

• Conduct diversity and capability/expertise gap analysis, including:  

  1. Gender  

  2. Geographic and jurisdictional coverage  

  3. Expertise and sector representation  

  4. Languages and professional background  

• Support the redesign of panel criteria and structures aligned to:  

  1. Global credibility  

  2. Organisational strategy  

  3. Membership pathways and professional development  

• Contribute to the redesign of the Panel Appointment Certificate (PAC) framework  

• Support the design and preparation of a new global appointing authority model (subject to outcomes of the new organisational strategy)  

• Clarify and document future branch–HQ responsibilities, governance arrangements, and oversight mechanisms  

• Prepare operational documentation, guidance, and workflows for post-transition implementation  

• Contribute to organisational strategy projects where appointment data, governance, or professional standards are relevant  

• Work closely with senior stakeholders, including:  

  1. President and Deputy Presidents  

  2. Executive Leadership Team  

  3. Membership, Education, IT, Finance, and Governance teams  

  4. Branch Chairs and regional leadership  

• Provide clear, practical guidance during periods of change  

• Support transparent communication with panel members and external partners  

• Build confidence in the transition through clear data, evidence, and delivery 

• Excellent written and verbal communication skills  

• Strong project management capability, particularly in operational change or transformation  

• Advanced Excel skills, including pivot tables, data cleansing and validation, formulas  

• Strong Power BI capability, including building dashboards and reports, data modelling and relationships, translating operational data into visual insights  

• Proven experience in data analysis, trend identification, and performance reporting  

• Experience using data to drive automation, process redesign, and decision-making  

• Experience working with CRM systems and structured data environments  

• Ability to work independently with senior-level accountability  

• Experience integrating CRM data with Power BI or other analytics tools  

• Experience designing governance, compliance, or regulatory dashboards  

• Background in arbitration, ADR, or ADR centers/institutions  

• Experience contributing to organisational strategy, transformation, or digital change programmes 

• Develop new global member value proposition and scalable model for appointment scheme   

• Essential appointment services continue without disruption during transition period  

• Manual-based workflows permanently eliminated  

• Appointment, panel, and PAC processes are CRM- and dashboard-led  

• Leadership/Presidents/Board have access to accurate, timely insight on appointments and panel diversity  

• Panels and governance structures are ready for launch under the new redesigned appointing authority model 

Application Notes:

A covering letter of ideally one A4 page but no more than one along with your CV is required to complete your application.

See below to view guidance on constructing a cover letter.